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Customers can use referral links or referral codes to invite others to your store or campaign.

When referrals are enabled, customers may see their referral information inside the My Rewards page.

Where customers find referral information #

Customers can open:

My Rewards

Depending on your setup, they may see:

• Referral code
• Referral link
• Referral sharing option
• Referral history
• Referral reward status

Customers may need to be logged in to view their referral information.

How customers share referrals #

A customer can copy their referral link or code and share it with someone else.

They may share it through:

• Direct message
• Email
• Social media
• WhatsApp
• Other customer communication channels

How referral rewards work #

Referral rewards are applied based on your PrizeSuite settings.

A referral may need to meet certain conditions before a reward is granted.

For example, a reward may depend on:

• The referred customer using the referral link/code
• The referred customer completing a valid action
• The referred customer placing an eligible order
• The referral meeting your store’s rules

The exact referral conditions depend on your settings.

What customers can see #

Customers may see referral activity such as:

• Referral link or code
• Number of referrals
• Referral reward status
• Pending referrals
• Completed referrals
• Reward history

Testing the customer referral experience #

To test referrals:

1. Log in as a test customer.
2. Open the My Rewards page.
3. Copy the referral link or code.
4. Open it in another browser or private window.
5. Complete the test referral action.
6. Return to PrizeSuite admin and check referral activity.
7. Confirm the customer reward status is correct.

Common customer questions #

Why can’t I see my referral link? #

The customer may need to be logged in, and referrals must be enabled for your store.

Why is my referral reward pending? #

The referral may not have met all required conditions yet, or the reward may need review depending on your settings.

Can customers refer themselves? #

Merchants should avoid self-referral behavior. Review referral activity regularly and use clear referral rules.

Best practices for merchants #

To make referrals easy for customers:

• Add My Rewards to your store navigation.
• Explain the referral reward clearly.
• Keep the referral message simple.
• Test referral links before promoting them.
• Review referral activity regularly.

Next step #

After customer referral links are working, review referral activity in PrizeSuite and confirm rewards are applied according to your settings.