Privacy Policy for PrizeSuite

Last updated: June 19, 2026

PrizeSuite (“we,” “us,” or “our”) provides a Shopify app for giveaways, entries, tickets, instant wins, wallet rewards, points, referrals, customer-facing reward pages, winner management, merchant reporting, and related app functionality.

This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when merchants install or use PrizeSuite and when customer information is processed through the app.

By installing or using PrizeSuite, you agree to this Privacy Policy.

1. Information we collect

When a merchant installs or uses PrizeSuite, we may collect and process information needed to provide the app.

Merchant and store information

We may collect information such as:

Customer and order information

To provide PrizeSuite features, we may process customer and order information such as:

Technical and usage information

We may collect technical and usage information such as:

We collect only the information reasonably necessary to operate PrizeSuite, provide its features, secure the service, support merchants, and comply with applicable obligations.

2. How we use information

We use information to provide, operate, maintain, secure, and improve PrizeSuite.

This includes using information to:

We do not sell personal information.

We do not use customer personal information for unrelated advertising purposes.

3. Legal basis and merchant responsibility

Merchants are responsible for determining the legal basis for processing customer information in connection with their store, promotions, giveaways, rewards, referrals, and customer communications.

Merchants are also responsible for providing any privacy notices, disclosures, rules, consent requests, marketing notices, or customer-facing terms required by applicable laws.

PrizeSuite acts as a service provider or processor for merchants where applicable, processing information to provide app functionality.

4. Sharing of information

We may share information only as needed to provide, operate, secure, or support PrizeSuite.

This may include sharing information with:

We do not share personal information with third parties for unrelated advertising.

5. Shopify and third-party services

PrizeSuite works with Shopify and may rely on Shopify APIs, Shopify billing, Shopify themes, app blocks, app embeds, checkout behavior, customer accounts, and related platform features.

Some app functionality may depend on third-party service providers, such as hosting providers, email delivery providers, analytics tools, logging tools, security tools, or support tools.

These providers may process information only as needed to provide their services to us and to help operate PrizeSuite.

6. Data retention

We retain personal information only for as long as reasonably needed to:

When information is no longer needed, we delete, anonymize, or otherwise limit it within a reasonable period, unless a longer retention period is required or permitted by law.

7. App uninstall and deletion requests

When a merchant uninstalls PrizeSuite, we may retain certain information for a limited period as needed for legal, security, operational, billing, dispute-resolution, backup, or compliance purposes.

We respond to applicable Shopify privacy and compliance requests, including customer data requests, customer redaction requests, and shop redaction requests, as required for Shopify public apps.

Some information may remain in backups or logs for a limited time until those records are deleted according to our normal retention processes.

8. Data security

We use reasonable administrative, technical, and organizational safeguards to protect personal information.

These safeguards may include access controls, encryption in transit, secure infrastructure practices, monitoring, logging, and limited access to personal information based on operational need.

No method of transmission or storage is completely secure, and we cannot guarantee absolute security. However, we work to protect the information we process.

9. International processing

Information may be processed and stored in countries other than the merchant’s or customer’s country.

Where required, we take reasonable steps to protect personal information during such processing and to use appropriate safeguards for international transfers.

10. Access, correction, and deletion

Merchants may contact us to request access, correction, or deletion of merchant-controlled personal information, subject to legal, security, operational, Shopify, and retention requirements.

Customers should usually contact the merchant directly for questions about their personal information, giveaway entries, rewards, points, referrals, wallet activity, or order-related information. Merchants may then contact us if they need support with app-related data requests.

11. Children’s privacy

PrizeSuite is intended for use by Shopify merchants and is not directed to children.

Merchants are responsible for making sure their giveaways, promotions, rewards, and customer-facing experiences comply with any age, eligibility, parental consent, or children’s privacy requirements that apply to their business and customers.

12. Merchant responsibilities

Merchants are responsible for ensuring that their use of PrizeSuite complies with applicable privacy, marketing, consumer protection, promotion, giveaway, sweepstakes, contest, tax, and customer communication laws.

Merchants are responsible for their own:

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

When we update it, we will change the “Last updated” date. If changes are material, we may provide additional notice where appropriate.

Continued use of PrizeSuite after updates means you accept the revised Privacy Policy.

14. Contact

If you have questions about this Privacy Policy, contact:

Grimant
Contact page: https://grimant.com/contact/

Privacy Policy URL: https://grimant.com/privacy-policy-for-prizesuite/