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The My Rewards page shows customer-specific information, so customers may need to be logged in to view their personal rewards, tickets, wallet, points, referrals, and activity.
Why customer login matters #
My Rewards is connected to the customer’s Shopify identity.
When a customer is logged in, PrizeSuite can show information linked to that customer, such as:
- Giveaway entries
- Ticket history
- Wallet balance
- Points balance
- Referral activity
- Reward requests
- Recent account activity
If the customer is not logged in, some information may not be available.
What customers should do #
Customers should open the My Rewards page while logged in to their Shopify customer account.
If they are not logged in, they may need to log in first before seeing their full rewards and giveaway activity.
Testing My Rewards as a merchant #
To test My Rewards:
- Open your storefront.
- Log in as a test customer.
- Join or complete a valid PrizeSuite flow.
- Open the My Rewards page.
- Confirm the customer’s activity appears.
You can test with:
- A giveaway entry
- A valid purchase-based entry
- Wallet activity
- Points activity
- Referral activity
Customer information shown #
Depending on your enabled features, the customer may see:
- Available wallet balance
- Pending wallet activity
- Points balance
- Points history
- Giveaway tickets
- Giveaway results
- Referral code or referral activity
- Recent reward activity
If customer data does not show #
If the customer does not see expected information:
- Confirm the customer is logged in.
- Confirm the activity belongs to the same customer.
- Confirm the giveaway or reward flow completed successfully.
- Check PrizeSuite → Participants for giveaway activity.
- Check Wallet or Points areas if the issue is reward-related.
- Refresh the page and test again.
Privacy note #
The My Rewards page is designed to show each customer their own rewards and giveaway activity.
Merchants should test the page with a real or test customer login before sharing it publicly.
Next step #
After confirming My Rewards access, continue setting up Wallet Rewards, Points Engine, or Referrals if you want to offer more reward options.
