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The Winners area helps merchants manage winner selection and winner-related activity for giveaway campaigns.

Use this section when a giveaway is ready for winner review, winner selection, or winner announcement.

Where to manage winners #

Inside PrizeSuite, go to:

Winners

You may also find winner-related tools from the giveaway details or campaign management area.

Before selecting winners #

Before selecting winners, review the campaign carefully.

Check:

1. The giveaway setup is complete.
2. The campaign has ended or is ready for winner selection.
3. Participants and entries look correct.
4. Ticket numbers are assigned correctly.
5. Test entries are removed or handled properly if needed.
6. The giveaway rules are clear.
7. The winner selection method matches your campaign.

Review participants first #

Before using winner tools, open:

Participants

Select the giveaway and review entries, tickets, customers, and order activity.

This helps confirm that the winner selection is based on the correct participant data.

Winner selection #

PrizeSuite may include tools for selecting or managing winners depending on your campaign setup.

Winner selection can depend on:

• Giveaway status
• Campaign end date
• Ticket availability
• Entry status
• Instant win settings
• Campaign rules

Follow your giveaway rules and local legal requirements when selecting or announcing winners.

Instant win results #

If Instant Win is enabled for a campaign, some winners may be determined by instant win rules instead of only final draw selection.

Review instant win activity carefully before announcing winners.

Winner review #

After winners are selected, review the winner information before publishing or sharing it.

Check:

• Winner name or customer identity
• Giveaway name
• Ticket or entry information
• Winner status
• Announcement readiness
• Customer communication needs

Customer-facing winner pages #

PrizeSuite can include a Winners storefront page where winner announcements or results are displayed.

To use this page, make sure the Winners page is created and the PrizeSuite Winners theme block is added to the correct page template.

Best practices #

For a smooth winner process:

1. Test the giveaway flow before launch.
2. Review Participants before selecting winners.
3. Keep campaign rules clear.
4. Confirm winner information before publishing.
5. Use the Winners page for customer-facing announcements when appropriate.
6. Keep records of winner selection and campaign activity.

Troubleshooting #

If winner tools are not available:

1. Confirm the giveaway exists.
2. Confirm the giveaway has participants or valid entries.
3. Confirm the campaign is in a valid state for winner selection.
4. Refresh the Winners page.
5. Review the giveaway status and dates.
6. Check whether the campaign uses instant win or final draw behavior.

Next step #

After winners are selected and reviewed, prepare the winner announcement and confirm the Winners storefront page is ready.