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Referrals let customers share your store or giveaway experience with others and receive rewards when referral conditions are met.

PrizeSuite referrals can help merchants encourage customer sharing, increase repeat engagement, and connect referral activity with rewards.

What referrals can help with #

Referrals can help merchants:

• Encourage customers to invite friends
• Track referral activity
• Reward customers for successful referrals
• Connect referrals with wallet rewards or points
• Increase customer engagement through My Rewards

Step 1: Open Referrals #

Inside PrizeSuite, go to:

Referrals

or open referral settings from the related Wallet and Modules area if your app layout shows it there.

Step 2: Review referral settings #

Before enabling referrals, review the available settings.

Depending on your setup, referral settings may include:

• Referral system status
• Referral reward type
• Referral reward amount
• Referral qualification rules
• Customer referral code behavior
• Referral activity tracking
• Customer-facing referral display

Step 3: Enable referrals #

Turn on referrals when you are ready for customers to share referral links or referral codes.

Save the settings after making changes.

Step 4: Choose the reward type #

Referral rewards may connect with PrizeSuite reward systems such as:

• Wallet rewards
• Points rewards
• Referral tracking
• Giveaway-related customer engagement

Choose the reward type that matches your campaign and customer experience.

Step 5: Test the referral flow #

Before promoting referrals publicly, test the flow:

1. Log in as a customer.
2. Open the My Rewards page.
3. Find the referral section.
4. Copy or use the referral link/code.
5. Open the referral link in a separate browser or test session.
6. Complete the required referral action.
7. Confirm the referral activity appears in PrizeSuite admin.
8. Confirm the reward is applied only when the referral rules are met.

Step 6: Review referral activity #

Use the Referrals area inside PrizeSuite to review referral activity.

Check:

• Referral codes
• Referring customers
• Referral status
• Reward status
• Referral history
• Customer activity

Recommended referral setup #

For a first referral setup, keep the reward simple.

Recommended setup order:

1. Confirm My Rewards is working.
2. Enable referrals.
3. Choose a clear referral reward.
4. Test with a customer account.
5. Review referral activity in admin.
6. Promote the referral program after testing.

Best practices #

For a clean referral program:

• Use clear reward rules.
• Avoid overly large rewards at the beginning.
• Test the full customer flow.
• Review referral activity regularly.
• Keep referral messaging simple.
• Watch for suspicious or repeated self-referral behavior.

Troubleshooting #

If referral activity does not appear:

1. Confirm referrals are enabled.
2. Confirm the customer is logged in.
3. Confirm the referral link or code was used correctly.
4. Confirm the referred customer completed the required action.
5. Check whether the reward is pending or not yet qualified.
6. Refresh My Rewards and the Referrals admin area.

Next step #

After referrals are enabled, test the customer referral link from My Rewards and confirm referral activity appears inside PrizeSuite.